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Solution Partners
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Integration as client care benefice
XiTi Technology and its R&D know-how allows a perfect interconnection with other Business Intelligence or Web Marketing applications.
Thanks to high-end proprietary API systems between XiTi and the partner solution, the collected data become more valuable, placing customer at the heart of company care.
XiTi set up partnerships with two different types of applications :
- Web Marketing :
XiTi enhanced Web Marketing solutions with behavioral data that are strategical to improve the ROI and the quality of customer targeting : SEO, SEM, Adservers, Content Management, Affiliation, Email Marketing, Mobile Marketing.
- Business Intelligence :
XiTi interface Business Intelligence solutions such as ERP, CRM or SFA allowing to enrich the decisional interfaces used by any organizations.
The customer management becomes finally global thanks to the integration of online customer behavior analysis ( navigation, conversions, purchases, etc).
All the departments of a company from general management, to Marketing and Sales benefit from a unified report featuring the online dimension of the corporate activity :
On-line and off-line are working jointly , which allows for instance :
- complementary analysis of online customer support and traditional hot-line
- compared analysis of the profitability of online and offline loyalty programs
- ROI measure of multi-canal campaigns.
As these technological innovations drastically improved the added-value of each XiTi and partners solutions, the "Solution Partnerships" offer various common opportunities of business, co-Marketing and co-Branding.
Do you think your technology and our can improve the customer satisfaction and the E-Business performance ? Please contact us.
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